Refund policy
Returns
If something isn't right, you have 14 days from the day your order is delivered to start a return. Items must be unworn, unwashed, and in their original packaging with all tags attached. Anything that comes back worn, washed or damaged can't be accepted and will be sent back to you.
To start a return, email info@hittemstraight.com with your order number and the item you're returning. We'll reply with the return address and instructions within one business day.
Return shipping
You're responsible for the cost of shipping a return to us, and we recommend a tracked service — we can't refund items that don't arrive. The original shipping charge, if any, isn't refunded.
If we sent the wrong item or it arrived defective, that's on us: email us with your order number and a photo within 14 days of delivery and we'll cover the return shipping and send a replacement or a full refund, your choice.
Exchanges
Need a different size or color? Send the original back at your cost following the steps above, tell us the size you want, and we'll ship the replacement to you free of charge as soon as the return is received — subject to stock. If the size you need is sold out, we'll refund you instead.
Refunds
Once your return arrives and is inspected, we'll email you. Approved refunds go back to your original payment method within 5–10 business days; your bank may take a few days more to post it.
Non-returnable items
- Gift cards
- Items marked final sale, clearance or discounted at purchase
- Gloves that have been worn (for hygiene reasons; unworn gloves in original packaging are fine)
Contact
Email: info@hittemstraight.com
HITTEMSTRAIGHT LLC, San Diego, CA, USA
